Real use cases
See how companies across industries automate their operations with CX Inbox.
Automated collections via WhatsApp
Your customer checks their balance and gets a payment reference instantly. You configure the flow once in CX Inbox.
Automated new customer onboarding
Your new customer gets credentials, instructions, and answers from WhatsApp. No human intervention needed.
Fault reports & technical coordination
Your customer reports a fault via WhatsApp and gets diagnosis, ticket number, and a scheduled visit automatically.
Address change via WhatsApp
Your customer requests an address change and the flow validates coverage, schedules installation, and confirms. No calls.
Book medical appointments via WhatsApp
Your patients book, cancel, or reschedule appointments from WhatsApp. Your flow checks availability in real time.
Order tracking via WhatsApp
Your customer asks "where's my order?" and gets tracking instantly. Cut 40% of support tickets.
Enrollment & tuition payments via WhatsApp
Your students check balances, generate payment slips, and confirm enrollment. No lines or phone calls.
Credit applications via WhatsApp
Your customer starts pre-qualification, submits documents, and tracks their application from WhatsApp.
Government services via WhatsApp
Citizens check requirements, verify status, and book office appointments. Fewer lines, more efficiency.
L1 technical support via WhatsApp
Your flow guides users through troubleshooting step by step. If unresolved, it escalates with full context.
NPS & CSAT surveys via WhatsApp
You send automated surveys after every interaction. 5x higher response rates than email.
Customer retention via WhatsApp
You detect churn signals, send personalized offers via campaign, and close retention in the inbox.
Automotive sales & service via WhatsApp
Your customer books service, requests a quote, or schedules a test drive via WhatsApp. You build each flow in CX Inbox.
Book cuts and shaves without picking up the phone
Customers book cuts or shaves on WhatsApp. The bot confirms, reminds, and releases slots without leaving the chair.
Take delivery orders without losing rush-hour sales
Your neighborhood orders on WhatsApp. The bot builds the order, totals it, and dispatches the delivery person.
Sell electronics and hold stock on WhatsApp
Live stock check, 24-hr hold with payment slip, and automatic release. Close sales without opening your system.
Pickup orders and a shorter morning line
Customers order coffee and food on WhatsApp, pay, and pick up ready. No app, no 30% commissions.
Reservations and daily menu on WhatsApp
Reservations, daily menu with photo, and delivery in a single number. Without hiring extra staff.
Book salon appointments without stopping work
Color, nails, and styling booked on WhatsApp. Automatic waitlist and day-before reminders.
Schedule laundry pickup and delivery
Customers book pickup, track the order, and pay on WhatsApp. CX Inbox coordinates the driver without notebooks.
Book classes and check membership on WhatsApp
Members book spinning or yoga and check their plan. Automatic waitlist to fill cancellations.
Book consults and pet grooming on WhatsApp
Visits, vaccines, and grooming booked without leaving the clinic. Automatic boosters and deworming reminders.
Book service and quote without stopping work
Customer describes the fault with photo or video, gets a quote, and books service. You keep the wrench in hand.
No use cases in this category.
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