Your patients book appointments via WhatsApp
Your patients book, cancel, or reschedule appointments via WhatsApp any time of day. The flow checks availability in your hospital system and confirms in seconds. Your reception staff is freed for in-person care.
Without automation
Your reception spends the day answering calls to schedule appointments. Each call takes several minutes between checking availability, confirming data, and registering. Lines get saturated, patients hang up, and appointments are lost to abandonment.
Example conversation: Book a medical appointment
How you build it in CX Inbox
You configure the scheduling flow
In CX Inbox you define the steps: identify the patient, check availability, present options, and confirm.
You connect your hospital management system
You add HTTP tools to query available time slots and register appointments in your system.
Your patient writes via WhatsApp
They request an appointment with a specific doctor. The bot asks for their name and record number to verify.
The bot presents options and books
It checks availability in real time, shows time slots as buttons, and registers the selected appointment.
Automatic confirmation and reminder
Your patient receives confirmation with date, time, doctor, and instructions. 24 hours before, they get a reminder via campaign.
Features you use
Flow bot
You configure the scheduling flow step by step: identification, availability, selection, and confirmation.
HTTP tools
You connect your hospital management system to check availability and register appointments in real time.
Multi-agent inbox
Special requests or complex rescheduling reach reception with the full conversation history.
Segmented campaigns
You send reminders 24 hours before the appointment and post-visit satisfaction surveys with Meta templates.
Design this bot free — no code
Pick a template, customize it by answering questions, and test it in a live WhatsApp preview. No account, no card.
Other use cases
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