Citizen services via WhatsApp, fewer lines
Citizens check requirements, track their service status, and schedule appointments at your office, all via WhatsApp. Fewer unnecessary visits, fewer lines.
Without automation
Each service usually takes several office visits: one to ask about requirements, another to submit documents, and another to follow up. Many of those visits are just to ask for information that could be resolved in a message.
Example conversation: License renewal
How you build it in CX Inbox
You upload requirements to the knowledge base
You load documents with updated requirements for each service. CX Inbox uses them to answer automatically.
You configure status lookup
You connect an HTTP tool to your system so the citizen can check the progress of their service.
You configure appointment scheduling
An HTTP tool checks availability at your offices and registers the appointment in your system.
You send confirmation and reminder
The flow sends date, time, office, and required documents. You configure a reminder campaign 24 hours before.
Your team handles complex cases
Services that require personalized attention are escalated to the inbox with the full conversation context.
Features you use
Flow bot
You configure each service as a flow: requirements, documents, appointment, and follow-up step by step.
HTTP tools
You connect your government system to check status and schedule appointments in real time.
Multi-agent inbox
Your team handles complex services that require manual review with the full history.
Segmented campaigns
You notify document expirations or requirement changes to groups of citizens.
Design this bot free — no code
Pick a template, customize it by answering questions, and test it in a live WhatsApp preview. No account, no card.
Other use cases
Ready to set up yours?
Try free for 14 days. No credit card required.
