Resolve 'where is my order?' via WhatsApp
Your customer sends their order number and gets tracking, carrier, status, and estimated delivery in seconds. The flow queries your OMS or the carrier API directly. Your team only sees orders with real problems.
Without automation
Many e-commerce support tickets are 'where is my order?' questions. Each query requires an agent to look up the tracking number, check the carrier, and copy the status. That is hours of your team's time on repetitive responses.
Example conversation: Order tracking
How you build it in CX Inbox
You configure the tracking flow
In CX Inbox you define the steps: request the order number, check the status, and deliver the formatted result.
You connect your OMS or carrier API
You add HTTP tools to check order status in your order management system or directly with the carrier.
Your customer asks about their order
They type the order number or simply ask. The bot identifies the intent and requests the necessary data.
The bot responds with full tracking
It queries your system and delivers tracking number, carrier, current status, and estimated date. Exact data without paraphrasing.
Real problems are escalated to your team
Delayed orders or incidents reach the inbox with all the context so your team resolves quickly.
Features you use
Flow bot
You configure the tracking flow step by step: order identification, query, and result delivery.
HTTP tools
You connect your OMS, WMS, or carrier API (DHL, FedEx, UPS, etc.) for real-time queries.
Multi-agent inbox
Orders with real problems reach your logistics team with the full conversation history.
Segmented campaigns
You proactively notify customers about status changes or post-purchase promotions with Meta templates.
Design this bot free — no code
Pick a template, customize it by answering questions, and test it in a live WhatsApp preview. No account, no card.
Other use cases
Ready to set up yours?
Try free for 14 days. No credit card required.
