Retain customers via WhatsApp before they cancel
You identify at-risk customers from your CRM, send them a personalized offer via WhatsApp, and your team closes the retention in the inbox. An agent reaches 30 by phone per day; via WhatsApp, 300.
Without automation
Customers cancel without warning. Many cancellations leave no signal in your system until it is too late. Without a proactive retention process, each lost customer is recurring revenue walking away. And by phone, your team can only reach a handful of customers a day.
Example conversation: Retention offer
How you build it in CX Inbox
You identify at-risk customers
You export from your CRM customers with churn signals: inactivity, recurring complaints, or overdue balance.
You configure the retention campaign
In CX Inbox you create a personalized template with an offer: discount, upgrade, or exclusive benefit with variables.
You send the segmented campaign
You upload your at-risk contact list and CX Inbox sends the personalized template to each one.
The bot handles initial responses
You configure a flow that explains the offer, answers common questions, and pre-qualifies customer interest.
Your retention team closes
Conversations with real interest arrive in the retention team's inbox for negotiation and closing.
Features you use
Flow bot
You configure the retention flow: present offer, resolve doubts, and pre-qualify interest automatically.
HTTP tools
You connect your CRM to apply discounts, check history, and log the retention in real time.
Multi-agent inbox
Your retention team receives conversations with real interest and full context for negotiation.
Segmented campaigns
You send personalized offers with variables to specific segments of at-risk customers.
Design this bot free — no code
Pick a template, customize it by answering questions, and test it in a live WhatsApp preview. No account, no card.
Other use cases
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