Compare and decide
Where we're better, we show it. Where we're not there yet, we say so.
Why CX Inbox over the rest?
Where we're better, we show it. Where we're not there yet, we say so.
Swipe the table to see more providers
| Dimension | Us CX Inbox | |||||
|---|---|---|---|---|---|---|
| Starting at | CX Inbox advantage: $25/mo (5 users) | $55/agent/mo | $79/mo (5 users) | $39/seat/mo | $24/mo (annual) | $59/mo (annual) |
| WhatsApp Business API | CX Inbox advantage: Native | Included (Suite $55+) | Yes | Yes | Native | Native |
| AI chatbot included | CX Inbox advantage: Yes (flows + generative) | $1.50/resolution | Included in Growth ($159+) | $0.99/resolution | Yes (100K tokens) | Yes (plan-based limit) |
| Knowledge base | CX Inbox advantage: Included | Included (AI = add-on) | Included | Included | Yes (docs/PDFs) | KnowBot (RAG) |
| Per-message charges | CX Inbox advantage: No | No | No | Yes ($0.99/AI resolution) | No (0% markup) | Yes (~20% markup) |
| Visual flow bot | CX Inbox advantage: Included | Yes | Yes | Yes | Yes | Yes |
| Direct response (AI bypass) | CX Inbox advantage: Yes | No | No | No | No | No |
| CRM/ERP integration | CX Inbox advantage: API + HTTP connections | Marketplace | Marketplace | Marketplace | Zapier/Make + eCommerce | HubSpot/Salesforce |
| Spanish support | CX Inbox advantage: Native | Translated | Translated | Translated | Native | Translated |
| Email / Web chat | Coming soon | Yes | Yes | Yes | No | No |
| Mobile app | Coming soon | Yes | Yes | Yes | No | Yes |
| Integration ecosystem | Open API | 1,500+ | 30+ | 300+ | Zapier/Make | 10+ |
We're not the biggest or the oldest. We're the one that works for LATAM teams that live on WhatsApp, without overpaying.
Information verified in April 2026. Prices and features may change without notice. Visit each provider's website for the latest information.
