Fault reports and technical coordination via WhatsApp
Your customer texts 'I have no internet' and within 3 minutes has a report with a ticket number. The flow verifies their identity, checks service status in your system, and creates the work order.
Without automation
Reports come in via phone, email, and WhatsApp with no structure. Your coordinator must identify the customer, verify the service, document the problem, and assign a technician. Each report takes 10 minutes or more; with 30 reports per day, that is 5 hours of manual work.
Technical fault report
How you build it in CX Inbox
You configure the report flow
In CX Inbox you define the steps: verify identity, check service status, collect details, and create the report.
You connect your management system
You add HTTP tools to check service status and create work orders in your system.
Your customer reports via WhatsApp
They write something like 'I have no internet'. The bot asks for their service number and verifies the account holder's name.
The bot diagnoses and logs the report
It checks for scheduled outages. If there are none, it collects fault details and creates the report automatically.
Your team receives complex cases with context
Faults that require advanced diagnosis are escalated to the inbox with all data already collected.
Features you use
Flow bot
You configure each step of the report: verification, diagnosis, data collection, and work order creation.
HTTP tools
You connect your technical management system to check service status and log work orders in real time.
Multi-agent inbox
Complex faults arrive in the inbox with all collected data. Your technical team resolves without repeating questions.
Segmented campaigns
You notify affected customers about scheduled outages before they report, reducing ticket volume.
What you can achieve
60%
Reports resolved without an agent
< 3min
Full report time
0
Reports missing customer data
24/7
Report intake available
Other use cases
Want the same results?
Set up your first flow in under 2 hours. No credit card required.
