Address changes via WhatsApp, no phone calls
Your customer texts that they are moving, provides their new address, and gets coverage confirmation and an installation date in a single conversation. The flow validates against your system and books the technician.
Without automation
Address changes require your customer to call, provide details, wait for coverage validation, and schedule installation. The process takes days between calls. Each request occupies an agent for 15 minutes or more between verifications and follow-up.
Address change
How you build it in CX Inbox
You configure the relocation flow
In CX Inbox you define the steps: verify identity, collect address, validate coverage, and schedule installation.
You connect your coverage system
You add an HTTP tool that checks service availability at the new address.
Your customer requests the change via WhatsApp
The bot verifies their identity and asks for the full new address with validation on each field.
The bot validates coverage and shows options
It queries your system in real time. If coverage exists, it presents available dates for installation.
Automatic confirmation with all details
Your customer picks a date, the bot confirms with address, schedule, and assigned technician info.
Features you use
Flow bot
You configure each step of the address change: verification, data collection, validation, and scheduling.
HTTP tools
You connect your coverage and scheduling system to validate availability and installation in real time.
Multi-agent inbox
Requests without coverage or with special requirements reach your team with all collected information.
Segmented campaigns
You send post-installation satisfaction surveys and pending documentation reminders.
What you can achieve
80%
Requests completed without an agent
< 5min
Full request time
100%
Automatic coverage validation
0
Requests with incomplete data
Other use cases
Want the same results?
Set up your first flow in under 2 hours. No credit card required.
