Measure satisfaction via WhatsApp with 7x more responses
After every interaction, your customer gets the survey via WhatsApp and responds with a single tap. If the score is low, your quality team gets an alert to act before the customer walks away.
Without automation
Email surveys get response rates of 5 to 10%. Unhappy customers do not respond; they simply leave. By the time your team detects the problem, the customer has already canceled. Each customer lost due to lack of timely feedback represents $2,000 to $10,000 in lifetime value.
NPS survey
How you build it in CX Inbox
You configure the survey template
In CX Inbox you create a WhatsApp template with the NPS (0-10) or CSAT (1-5) question and response buttons.
You define the send trigger
You configure a campaign that fires automatically when an agent closes a conversation.
Your customer responds in one tap
Your customer taps a button with their rating. The flow thanks them and optionally asks for a comment.
Low score triggers automatic alert
You configure a condition: if the score is below 7 (NPS) or 3 (CSAT), a priority conversation is created.
Your quality team acts immediately
The conversation arrives in the quality team's inbox with the score, comment, and customer history.
Features you use
Flow bot
You configure the complete flow: question, rating, optional comment, and conditional alert.
HTTP tools
You connect your CRM or analytics system to automatically log each survey response.
Multi-agent inbox
Your quality team receives low-score alerts as priority conversations in the inbox.
Segmented campaigns
You send automatic surveys on conversation close or to specific customer segments.
What you can achieve
35%
Response rate (vs 5% email)
< 30s
Customer response time
100%
Instant alerts on low scores
7x
More feedback than email surveys
Other use cases
Want the same results?
Set up your first flow in under 2 hours. No credit card required.
