Retain customers via WhatsApp before they cancel
You identify at-risk customers from your CRM, send them a personalized offer via WhatsApp, and your team closes the retention in the inbox. An agent reaches 30 by phone per day; via WhatsApp, 300.
Without automation
Customers cancel without warning. 70% of churns generate no signal in your system until it is too late. Without a proactive retention process, each lost customer represents 6 to 12 months of recurring revenue. A team of 5 agents can contact 30 customers per day by phone; via WhatsApp, 300.
Retention offer
How you build it in CX Inbox
You identify at-risk customers
You export from your CRM customers with churn signals: inactivity, recurring complaints, or overdue balance.
You configure the retention campaign
In CX Inbox you create a personalized template with an offer: discount, upgrade, or exclusive benefit with variables.
You send the segmented campaign
You upload your at-risk contact list and CX Inbox sends the personalized template to each one.
The bot handles initial responses
You configure a flow that explains the offer, answers common questions, and pre-qualifies customer interest.
Your retention team closes
Conversations with real interest arrive in the retention team's inbox for negotiation and closing.
Features you use
Flow bot
You configure the retention flow: present offer, resolve doubts, and pre-qualify interest automatically.
HTTP tools
You connect your CRM to apply discounts, check history, and log the retention in real time.
Multi-agent inbox
Your retention team receives conversations with real interest and full context for negotiation.
Segmented campaigns
You send personalized offers with variables to specific segments of at-risk customers.
What you can achieve
25%
Campaign response rate
15%
Customers retained over contacted
10x
More contacts per agent vs phone
3x
Retention campaign ROI
Other use cases
Want the same results?
Set up your first flow in under 2 hours. No credit card required.
