Schedule laundry pickup and delivery on WhatsApp
The customer requests a pickup on WhatsApp. The bot asks how many items, schedules the driver, and calculates the total. When the laundry is ready, it pings them for delivery. No notebooks or phone calls.
Without automation
The driver can't find the address. The customer calls asking if their dry cleaning is ready. The order notebook is full of cross-outs. Sometimes you deliver the wrong bag because you didn't label it well. Every mistake costs time and trust.
Pickup and tracking
How you build it in CX Inbox
Upload your services and prices
Wash by weight, dry cleaning by piece, ironing, comforters. The bot calculates instantly.
Define pickup zones and time slots
By neighborhood and time window. The bot offers only the driver's available slots.
Customer books on WhatsApp
Requests pickup, picks day and time. The bot sends location or schedules the driver.
Order tracking
The customer can ask 'is it ready?' and the bot queries your system to answer.
Delivery and payment
When ready, the bot notifies. The customer pays at pickup or delivery: cash, transfer, or link.
Features you use
Flow bot
Pickup, tracking, and delivery coordinated without notebooks or calls.
HTTP tools
Check order status from your internal system when the customer asks.
Templates
'Your laundry is ready' notice with a Meta-approved template.
Multi-agent inbox
Counter and driver see the same chats and stay in sync.
What you can achieve
60%
Fewer 'is it ready?' calls
2x
Pickups booked per day
0
Mixed-up orders
< 1 min
Pickup scheduling
Other use cases
Want the same results?
Set up your first flow in under 2 hours. No credit card required.
