CX Inbox vs Zendesk
If your team handles support on WhatsApp and doesn't need a call center, CX Inbox does more for less.
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Price comparison
$25 USD/mo with 5 users included ($5 per user)
$55/agent/mo (minimum)
Feature comparison
Zendesk charges $55 per agent per month minimum (Suite plan). WhatsApp is included in Suite, but advanced AI costs $1.50 per automated resolution.
CX Inbox includes native WhatsApp Business API, an AI chatbot with visual flows and generative responses with RAG, and bulk campaigns. All starting at $25 USD/mo with 5 users included: about $5 per user, not $55.
| Feature | CX Inbox | Zendesk (opens in a new tab) |
|---|---|---|
| Native WhatsApp from $5 per user vs $55 | CX Inbox advantage: Native from $25 (5 users) | Included in Suite ($55+) |
| AI included vs $1.50/resolution | CX Inbox advantage: Included (BYOK) | $1.50/resolution |
| Bulk campaigns included | CX Inbox advantage: Included | Not included |
| HTTP connections to CRM/ERP | CX Inbox advantage: HTTP connections | Marketplace |
| Native Spanish UI and support | CX Inbox advantage: Native | Translated |
| RAG knowledge base for AI bot | CX Inbox advantage: Included (RAG) | Separate product |
| Instagram + Facebook Messenger | Coming soon | Yes |
| Email / Web chat | Coming soon | Yes |
| Mobile app | Coming soon | Yes |
| Ecosystem | Open API | 1,500+ integrations |
Zendesk has email, web chat, phone, and 1,500+ integrations. If you need an omnichannel contact center, it's a solid option.
Most support teams in Latin America primarily use WhatsApp. If that's you, you're paying for channels you don't use.
Information verified in April 2026. Prices and features may change without notice. Visit each provider's website for the latest information.
Where we're not there yet
We're focused on making WhatsApp exceptionally good. Instagram and Facebook Messenger are coming soon.
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