CX Inbox vs Zendesk
If your team handles support on WhatsApp and doesn't need a call center, CX Inbox does more for less.
No credit card required. 14 days free.
Price comparison
$5/mo (1 user included)
$55/agent/mo (minimum)
Feature comparison
Zendesk charges $55 per agent per month minimum (Suite plan). WhatsApp is included in Suite, but advanced AI costs $1.50 per automated resolution.
CX Inbox includes native WhatsApp Business API, an AI chatbot with visual flows and generative responses with RAG, and bulk campaigns. All starting at $5/mo.
| Feature | CX Inbox | Zendesk |
|---|---|---|
| Native WhatsApp from $5 vs $55 | Native from $5 | Included in Suite ($55+) |
| AI included vs $1.50/resolution | Included | $1.50/resolution |
| Bulk campaigns included | Included | Not included |
| HTTP connections to CRM/ERP | HTTP connections | Marketplace only |
| Native Spanish UI and support | Native | Translated |
| RAG knowledge base for AI bot | Included (RAG) | Separate product |
| Instagram + Facebook Messenger | Coming soon | Yes |
| Email / Web chat | Coming soon | Yes |
| Mobile app | Coming soon | Yes |
| Ecosystem | Open API | 1,500+ integrations |
Zendesk has email, web chat, phone, and 1,500+ integrations. If you need an omnichannel contact center, it's a solid option.
Most support teams in Latin America primarily use WhatsApp. If that's you, you're paying for channels you don't use.
Where we're not there yet
We're focused on making WhatsApp exceptionally good. Instagram and Facebook Messenger are coming soon.
