CX Inbox vs Intercom
Intercom charges for every AI response. CX Inbox includes AI with no per-resolution charge.
No credit card required. 14 days free.
Price comparison
$5/mo (1 user included)
$39/seat/mo + $0.99/AI resolution
Feature comparison
Intercom charges $39 per seat per month. Each AI resolution costs an extra $0.99. At high volume, the bill grows fast.
CX Inbox includes an AI chatbot with deterministic flows and generative responses with no per-resolution charge. AI is included in the plan with no variable costs.
| Feature | CX Inbox | Intercom |
|---|---|---|
| WhatsApp-first vs web-chat-first | WhatsApp-first | Web-chat-first |
| AI with no per-resolution charge | Included | $0.99/resolution |
| Bulk campaigns included | Included | Not included |
| HTTP connections to CRM/ERP | HTTP connections | Marketplace only |
| BYOK: bring your own AI key | Your own key | Intercom plan only |
| Native Spanish support | Native | Translated |
| Instagram + Facebook Messenger | Coming soon | Yes |
| Web chat | Coming soon | Yes (core product) |
| Mobile app | Coming soon | Yes |
| Ecosystem | Open API | 300+ integrations |
Intercom is strong in web chat and has a mature ecosystem with 300+ integrations. WhatsApp is a secondary channel for them.
If your team lives on WhatsApp instead of web chat, CX Inbox was built for that use case from day one.
Where we're not there yet
We're focused on making WhatsApp exceptionally good. Instagram and Facebook Messenger are coming soon.
