CX Inbox vs Intercom
Intercom charges for every AI resolution. CX Inbox has no per-resolution charge: the bot uses your own AI key.
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Price comparison
$25 USD/mo with 5 users included ($5 per user)
$39/seat/mo + $0.99/AI resolution
Feature comparison
Intercom charges $39 per seat per month. Each AI resolution costs an extra $0.99. At high volume, the bill grows fast. CX Inbox does not charge per seat: $25 USD/mo includes 5 users.
CX Inbox includes an AI chatbot with deterministic flows and generative responses with no per-resolution charge. You use your own AI provider key (BYOK) and pay its usage directly, with no CX Inbox markup.
| Feature | CX Inbox | Intercom (opens in a new tab) |
|---|---|---|
| WhatsApp-first vs web-chat-first | CX Inbox advantage: WhatsApp-first | Web-chat-first |
| AI with no per-resolution charge | CX Inbox advantage: Included (BYOK) | $0.99/resolution |
| Bulk campaigns included | CX Inbox advantage: Included | Not included |
| HTTP connections to CRM/ERP | CX Inbox advantage: HTTP connections | Marketplace |
| BYOK: bring your own AI key | CX Inbox advantage: Your own key | Intercom plan only |
| Native Spanish support | CX Inbox advantage: Native | Translated |
| Instagram + Facebook Messenger | Coming soon | Yes |
| Web chat | Coming soon | Yes (core product) |
| Mobile app | Coming soon | Yes |
| Ecosystem | Open API | 300+ integrations |
Intercom is strong in web chat and has a mature ecosystem with 300+ integrations. WhatsApp is a secondary channel for them.
If your team lives on WhatsApp instead of web chat, CX Inbox was built for that use case from day one.
Information verified in April 2026. Prices and features may change without notice. Visit each provider's website for the latest information.
Where we're not there yet
We're focused on making WhatsApp exceptionally good. Instagram and Facebook Messenger are coming soon.
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