CX Inbox vs Respond.io
Respond.io is good if you need 5+ channels. If WhatsApp is your main channel, CX Inbox gives you more for less than half the price.
Start with 14 days free. No credit card required.
Price comparison
$25 USD/mo with 5 users included ($5 per user)
$79/mo (5 users)
Feature comparison
Respond.io starts at $79/mo for 5 users. CX Inbox covers those same 5 users for $25 USD/mo, and as you grow you add packs of 5 instead of paying per agent.
Both platforms have WhatsApp + AI bots. CX Inbox includes a RAG knowledge base and CRM/ERP proxy at no extra cost from its entry plan. Respond.io only includes AI from its Growth plan ($159+).
| Feature | CX Inbox | Respond.io (opens in a new tab) |
|---|---|---|
| Native WhatsApp on both | Native | Native |
| AI without extra credits | CX Inbox advantage: Included (BYOK) | Extra credits |
| RAG included vs credits | CX Inbox advantage: Included | Extra credits |
| HTTP connections to CRM/ERP vs marketplace | CX Inbox advantage: HTTP connections | Marketplace |
| $25 USD/mo for 5 users vs $79/mo for 5 | CX Inbox advantage: $25/mo (5 users = $5 each) | $79/mo |
| Native Spanish UI and support | CX Inbox advantage: Native | Translated |
| 0% markup on WhatsApp fees | CX Inbox advantage: 0% | Variable |
| BYOK: bring your own AI key | CX Inbox advantage: Yes | No |
| Additional channels | Coming soon | Email, IG, Telegram, LINE |
| Mobile app | Coming soon | Yes |
Respond.io supports more channels: email, Instagram, Telegram, LINE, Viber. If your operation needs those channels, it has an edge.
If 80% of your conversations happen on WhatsApp, CX Inbox covers everything you need at a fraction of the price.
Information verified in April 2026. Prices and features may change without notice. Visit each provider's website for the latest information.
Where we're not there yet
We're focused on making WhatsApp exceptionally good. Instagram and Facebook Messenger are coming soon.
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