CX Inbox vs Respond.io
Respond.io is good if you need 5+ channels. If WhatsApp is your main channel, CX Inbox gives you more for less than half the price.
No credit card required. 14 days free.
Price comparison
$5/mo (1 user included)
$79/mo (5 users)
Feature comparison
Respond.io starts at $79/mo for 5 users. CX Inbox starts at $5/mo with 1 user and you can add more as needed.
Both platforms have WhatsApp + AI bots. CX Inbox includes RAG knowledge base and CRM/ERP proxy at no extra cost. Respond.io includes AI in Growth ($159+), but not in Starter.
| Feature | CX Inbox | Respond.io |
|---|---|---|
| Native WhatsApp on both | Native | Native |
| AI without extra credits | Included | Extra credits |
| RAG included vs credits | Included | Extra credits |
| HTTP connections to CRM/ERP vs marketplace | HTTP connections | Marketplace only |
| From $5/mo vs $79/mo | $5/mo | $79/mo |
| Native Spanish UI and support | Native | Translated |
| 0% markup on WhatsApp fees | 0% | Variable |
| BYOK: bring your own AI key | Yes | No |
| Additional channels | Coming soon | Email, IG, Telegram, LINE |
| Mobile app | Coming soon | Yes |
Respond.io supports more channels: email, Instagram, Telegram, LINE, Viber. If your operation needs those channels, it has an edge.
If 80% of your conversations happen on WhatsApp, CX Inbox covers everything you need at a fraction of the price.
Where we're not there yet
We're focused on making WhatsApp exceptionally good. Instagram and Facebook Messenger are coming soon.
