CX Inbox vs Wati
Wati charges ~20% markup on every WhatsApp message. CX Inbox charges no markup and AI is included in the plan.
No credit card required. 14 days free.
Price comparison
$5/mo (1 user included)
$59/mo annual (3 users)
Feature comparison
Wati starts at $49/mo (annual) with 3 users. It charges ~20% markup on Meta fees for every conversation. At high volume, the markup exceeds the subscription cost.
CX Inbox charges no markup on WhatsApp fees. The AI bot includes deterministic flows and generative responses with no per-resolution charge.
| Feature | CX Inbox | Wati |
|---|---|---|
| 0% markup vs ~20% markup | 0% | ~20% |
| AI included vs plan-based limit | Unlimited | 250 replies/mo |
| RAG included vs KnowBot | Included | KnowBot |
| HTTP connections to CRM/ERP vs marketplace | HTTP connections | HubSpot/Salesforce |
| From $5/mo vs $49/mo | $5/mo | $59/mo |
| Native Spanish support | Native | Translated |
| Extra users | 5-pack | $39-69/user |
| Pre-built templates | No | 92 templates |
| Instagram + Facebook Messenger | Coming soon | No |
| Email / Web chat | Coming soon | No |
| Mobile app | Coming soon | Yes |
Wati has more track record (16,000+ customers), native HubSpot/Salesforce integrations, and 92 pre-built chatbot templates.
If your priority is not overpaying for WhatsApp messages and having an AI bot that queries your systems, CX Inbox covers that without hidden costs.
Where we're not there yet
We're focused on making WhatsApp exceptionally good. Instagram and Facebook Messenger are coming soon.
