CX Inbox vs Wati
Wati charges ~20% markup on every WhatsApp message. CX Inbox charges no markup and the AI bot uses your own key, with no per-resolution charge.
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Price comparison
$25 USD/mo with 5 users included ($5 per user)
$59/mo annual (3 users)
Feature comparison
Wati starts at $49/mo (annual) with 3 users. It charges ~20% markup on Meta fees for every conversation. At high volume, the markup exceeds the subscription cost.
CX Inbox charges no markup on WhatsApp fees. The AI bot includes deterministic flows and generative responses with no per-resolution charge.
| Feature | CX Inbox | Wati (opens in a new tab) |
|---|---|---|
| 0% markup vs ~20% markup | CX Inbox advantage: 0% | ~20% |
| AI included vs plan-based limit | CX Inbox advantage: Unlimited (BYOK) | 250 replies/mo |
| RAG included vs KnowBot | CX Inbox advantage: Included | KnowBot |
| HTTP connections to CRM/ERP vs marketplace | CX Inbox advantage: HTTP connections | HubSpot / Salesforce |
| $25/mo for 5 users vs $49/mo for 3 | CX Inbox advantage: $25/mo (5 users = $5 each) | $59/mo |
| Native Spanish support | CX Inbox advantage: Native | Translated |
| Extra users | CX Inbox advantage: 5-pack | $39-69/user |
| Pre-built templates | No | 92 templates |
| Instagram + Facebook Messenger | Coming soon | No |
| Email / Web chat | Coming soon | No |
| Mobile app | Coming soon | Yes |
Wati has more track record (16,000+ customers), native HubSpot/Salesforce integrations, and 92 pre-built chatbot templates.
If your priority is not overpaying for WhatsApp messages and having an AI bot that queries your systems, CX Inbox covers that without hidden costs.
Information verified in April 2026. Prices and features may change without notice. Visit each provider's website for the latest information.
Where we're not there yet
We're focused on making WhatsApp exceptionally good. Instagram and Facebook Messenger are coming soon.
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