Report a problem

WhatsApp bot template for issue reporting and support — free, no code

This template is a free WhatsApp bot for issue reporting and support without code. It asks what kind of problem there is, collects the customer number and description, and leaves the report ready for your team. It includes a report-status flow. You test it in a live WhatsApp preview and download it to import into CX Inbox.

Last updated: June 2026

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Opens in your browser — no sign-up required.

Report an issue

10:30

Conecta Servicios online

My service is not working

10:30

Sorry about that 😟 What are you having trouble with?

10:31

My service

My bill or payment

Other

My service

10:32

What's your customer number? It's on your bill or contract.

10:33

44513

11:30

Tell me what is happening. _The more detail, the faster we solve it._

11:31

No internet since this morning

11:32

Your report has been recorded ✅

Customer: 44513
Topic: My service
Detail: No internet since this morning

Someone from the team will pick it up in this chat. Thanks for your patience 🙏

11:33

Message

What does this bot do?

Asks with buttons what kind of problem the customer has.
Collects the customer number (digits only) and the description.
Records the report and escalates it to a person in the same chat.
Lets customers check the status of an existing report.
Answers support hours and hands off when it is urgent.

Which businesses is it for?

Internet and telecom providersHome-service companiesTech support and after-salesAny business that receives reports

How to customize it in 3 steps

1

Define the issue types

Replace the buttons with your own problem categories.

2

Tune the data you collect

Edit the customer number and confirmation messages.

3

Test and download

Watch the flow in the preview and download it to import.

Frequently asked questions

Does the bot fix the issue itself?

The template captures the report with full context and hands it to a person. Inside CX Inbox you can add an AI-powered automatic diagnosis if you need it.

Can I change the problem types?

Yes. The category buttons are editable: you set the issues you actually receive.

Does it support follow-ups?

Yes. It includes a "report status" flow that asks for the customer number and notifies the team to respond with progress.

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Your WhatsApp bot, ready in minutes.

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