Frequently asked questions

WhatsApp bot template for frequently asked questions — free, no code

This template is a free WhatsApp chatbot that answers your business FAQs without code: hours, location, delivery, and payment methods. It includes an invoice-request flow and an option to hand off to a person. You test it in a live WhatsApp preview and download it to import into CX Inbox.

Last updated: June 2026

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Opens in your browser — no sign-up required.

Frequently asked questions

10:30

Ferretería El Tornillo online

What time do you open?

10:30

🕐 Hours:
Mon–Sat: 8:00 am – 8:00 pm
Sun: 9:00 am – 3:00 pm

_On holidays we open 10:00 am to 2:00 pm._

10:31

Do you take cards?

10:32

💳 Payment methods:
• Cash
• Credit and debit card
• Bank transfer

_If you pay by transfer, send us your receipt here._

10:33

Message

What does this bot do?

Answers your hours instantly, including holidays.
Gives your address and home-delivery conditions.
Explains your accepted payment methods.
Captures invoice requests asking for ticket, tax ID, and email.
Hands off to a person when the question is different.

Which businesses is it for?

Shops and hardware storesGyms and academiesAny business with repeated questionsStores with fixed hours and location

How to customize it in 3 steps

1

Load your answers

Put in your real hours, address, and payment methods.

2

Tune the menu

Add or remove the questions you get most.

3

Test and download

Review the answers in the preview and download it to import.

Frequently asked questions

How many questions can I add?

As many as you need. Each menu question is editable and you can add more with a fixed answer, no code.

Are the answers automatic?

Yes. The bot answers instantly with the text you defined. It is a deterministic bot: predictable and with zero AI cost.

Can it capture requests, not just answer?

Yes. The template includes an invoice-request flow that asks for ticket, tax ID, and email, as an example of data capture.

Other templates

Food delivery orders

Show your menu, collect the address, and confirm the order automatically.

Appointment booking

Show your services, collect details, and book the appointment.

Report a problem

Capture the full report so your team receives it ready to handle.

Lead capture

Ask what the customer needs, collect details, and hand off to sales.

Quotes and pricing

Gather product, quantity, and contact so sales quotes ready.

Your WhatsApp bot, ready in minutes.

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