Deliver enterprise-grade customer service on WhatsApp
Shared inbox, AI-powered bot, and bulk campaigns in one platform. Connect your WhatsApp Business number in minutes.
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Messages sent
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Conversations handled
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Bot responses
24/7
Availability
Live data
Your team wastes time. Your customers lose patience.
Agents replying from personal phones with zero oversight
Messages falling through the cracks because nobody saw them
Repetitive questions that a bot could handle
After hours nobody answers: your customers wait until Monday
Everything you need for WhatsApp customer service
One inbox for your entire team
All WhatsApp conversations on a single screen. Assign to agents, create teams, use quick replies and internal notes. Your customers talk to your company, not a personal phone.
- Automatic assignment with routing rules
- Filters by status, agent, team, and tags
- Automatic 24h window management
- Quick replies with keyboard shortcuts
- Search across conversations and messages
A bot that actually resolves
Hybrid engine: the precision of deterministic flows with the flexibility of AI. The bot classifies, queries your systems, and only escalates to a human when truly necessary.
- Visual drag-and-drop flows (no code)
- Connect to external APIs (CRM, ERP, billing)
- Knowledge base with your company documents
- Smart escalation with context summary
- Sandbox to test before going live
WhatsApp campaigns at scale
Send thousands of messages with Meta-approved templates. Upload your contact list, pick a template, and launch. Every reply becomes a conversation in your inbox automatically.
- Template creation and management with preview
- CSV upload with custom variables
- Real-time tracking: sent, delivered, read, failed
- Actual Meta costs per campaign
- Broadcast to Inbox: replies reach your support team
Measure what matters
Complete dashboard: response time, resolution rate, agent performance, bot effectiveness, campaign ROI. Ask anything with our AI analyst.
- Real-time KPIs: first response, resolution, satisfaction
- Individual agent performance
- Bot containment rate and escalation reasons
- WhatsApp costs per campaign and template
- AI chat: ask and get charts instantly
Get started in 3 steps
Connect your WhatsApp Business
Link your number in under 5 minutes with Meta Embedded Signup. No number change, no downtime.
Set up your team and bot
Create teams, define routing rules, activate the bot with visual flows, and connect your APIs.
Start serving
Conversations flow into the inbox. The bot handles the repetitive ones. Your team focuses on what matters.
AI that works for you, not the other way around
Visual flow editor
Design conversations by dragging nodes. 18 node types: questions, conditions, API calls, responses, escalations.
Knowledge base (RAG)
Upload manuals, policies, FAQs. The bot searches and responds with information from your documents.
Transactional tools
Connect the bot to your CRM/ERP. Check balances, generate payment references, report issues. Exact answers, no hallucinations.
Multi-bot
Different bots for different business lines. Each with its own personality, flows, and tools.
Guardrails
Protection against hallucinations, blocked words, attempt limits. The bot NEVER invents data.
Bring Your Own Key (BYOK)
Frequently asked questions
Do I need a WhatsApp Business API number?
Yes. CX Inbox connects to Meta's official WhatsApp Business API. If you already have a number, you can link it in minutes. If not, we'll guide you through the process.
How much do WhatsApp messages cost?
Meta charges per template message sent. CX Inbox does NOT add markup on those fees. You only pay the CX Inbox subscription + direct Meta fees.
Can I use my own AI model?
Yes. The bot supports OpenAI (GPT), Anthropic (Claude), Google (Gemini), and local models compatible with the OpenAI API. Bring your own key (BYOK).
Is my data secure?
Yes. Multi-tenant isolation in 3 layers, JWT authentication with hashing, granular access roles. Each organization has completely isolated data.
Can I migrate from another platform?
Yes. The process is simple: connect your WhatsApp number (it doesn't change), set up your team, and you're ready. New conversations arrive in CX Inbox.
How long does setup take?
WhatsApp connection: 5 minutes. Basic setup (team, quick replies): 30 minutes. Bot with flows: 1-2 hours. Bot with API integrations: 1-2 days.
Start transforming your customer service today
14-day free trial. No credit card required. Set up in under 10 minutes.